As a Salesforce QA, you will play a critical role in ensuring the quality and functionality of Salesforce implementations by working closely with business analysts, developers, and stakeholders to fully understand system requirements and user stories.
Key Responsibilities
- Test Planning and Case Creation: Develop comprehensive test plans, cases, and scripts based on functional and technical specifications. Define test objectives, scope, and success criteria for each testing phase.
- Test Execution and Defect Management: Execute test cases and scripts to validate Salesforce features, integrations, and customizations. Monitor and control errors to guarantee that they are fixed quickly.
- Salesforce Module Expertise: Utilize extensive knowledge of Salesforce modules, such as Configuration and Setup, Object Manager, Lightning App Builder, Salesforce Security, Automation Rules, and Analytic Management.
- Testing Skills: Perform testing across various Salesforce components, including Lightning App, standard objects, custom objects, custom fields, page layouts, custom tabs, reports, and other application-specific elements.
- Developer Console Proficiency: Use the Developer Console to execute SOQL queries and facilitate troubleshooting.
- Workflow and Process Automation: Understand and test Salesforce automation tools like Flows, Process Builder, Workflow Rules, and Validation Rules.
- Salesforce Security Knowledge: Apply knowledge of Salesforce security, including organization security settings, OWD, sharing rules, profiles, and permission sets.
- Analytic Management: Evaluate and test reports and dashboards within Salesforce, ensuring accurate data representation and usability.
- Analytical Skills: Interpret customer business needs and translate them into actionable requirements and test cases. Strong analytical skills are essential to understanding and solving complex issues.
- Communication Skills: Clearly communicate with diverse internal and external stakeholders, including documenting requirements, developing use cases, and creating process flowcharts.
- Data Management: Have a basic understanding of data management tools like Data Loader and Import Wizard to facilitate data-related tasks.
- Testing Involvement: Engage in functional, regression, smoke/sanity testing, and address issues across different environments (Sandbox, UAT, Production).
- Agile Development Participation: Actively participate in Agile processes, including sprint planning, reviews, and retrospectives, contributing QA insights and suggestions for process improvements.
- Documentation and Reporting: Maintain detailed records of test results, execution logs, and defects, ensuring any deviations from expected behavior are well-documented.
- Collaboration: Work closely with designers, architects, developers, QA, and UAT teams throughout the development, testing, and implementation phases.
- Business Analysis: Conduct detailed business analyses to identify problems, opportunities, and solutions, contributing to overall business strategy.
Certifications
- Salesforce Administrator Certification
- Salesforce App Builder Certification (or other relevant cloud certifications)
Required Skills
- Salesforce CRM Expertise: Strong functional knowledge of Salesforce CRM, particularly Sales Cloud, Service Cloud, and Experience Cloud.
- Middleware Experience: Familiarity with working on middleware platforms.
- Requirement Documentation: Experience in writing product requirement documents and creating user stories.
- Hands-On QA Experience: Proven experience in QA for Salesforce Sales Cloud, Service Cloud, CRM functionalities, and integrations.
